We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
What we collect
We may ask you to provide the following information:
• name & contact information including email address
• demographic information such as address & pin code
• other information relevant to service choice & preferences
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• For Home pickup and delivery of laundry
• We may use the information to improve our products and services.
• Occasionally, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
We are committed to ensure that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.
If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible, at [email protected] We will promptly correct any information found to be incorrect.
We appreciate your help in keeping our schedule run efficiently. If you are unavailable at home to give laundry pick-up or take a delivery , please let us know to cancel the appointment atleast 2 hours in advance of the appointment.
No refunds shall be made, neither full nor partial for services or packages used /consumed. The refund of unconsumed amount on packages will be at the sole discretion of the management.
Our goal at washmycloth is to provide you with an outstanding customer experience and exemplary laundry and dry cleaning services. We take the utmost care in the cleaning of your garments but occasionally items can go missing or become damaged. The following are guidelines on how we reimburse and compensate our customers for missing or damaged items. Above all we try our best to make things right for our customers and reserve the right to act outside of our stated guidelines on a case by case basis.
If an item is damaged through our delivery or cleaning process, Washmycloth will send your damaged item to a third party clothing repair specialist for assessment and/or repair. If our repair specialist can successfully repair your item, then we will do so free of charge.
Normal Wear and Tear
A fact of life is that all clothing will eventually wear out over time despite our best efforts to clean and maintain them. Occasional problems can arise during the laundering and dry cleaning process due to “normal wear and tear”.
Washmycloth considers the following conditions to be “normal wear and tear”:
• Slight shrinkage from repeated laundering
• Slight fading from repeated laundering
• Thinning of fabric from repeated laundering
• Small rips or tears from repeated laundering
• Color discoloration due to deodorant, perfumes or colognes
If our repair specialist concludes that the items in question were damaged due to “normal wear and tear”, then we will not be able to provide you compensation for the item.
Additionally our vendors may sometimes return items to you unwashed due to their judgment that washing or dry cleaning the garment will result in possible or further damage. In this event, we will not charge you for the garment(s) in question.
Delicate Clothing Items
While we take every precaution to ensure that your items are handled and cleaned properly, we ask that you take note of the cleaning instructions on all items of clothing before submitting them to us for cleaning. It is ultimately the customer’s responsibility to:
A) Ensure that any item submitted to Washmycloth can safely be cleaned as per the manufacturer’s cleaning instructions affixed on the clothing label
B) Specify those cleaning instructions to Washmycloth pick up person temporary bill.
The following is a list of circumstances in which we cannot take responsibility for the damage of, nor are we able to compensate you for any damage to the item:
1. Hand-wash only garments as specified by the manufacturer’s instructions
2. Items in which damage is noted or spotted more than 15 days after the date of initial pickup
We also reserve the right to keep your damaged items upon providing credit or compensation, in order to recoup the cost from our partner.
If items are missing from your order, we will do our best to find your items. We recommend that you check your laundry or dry cleaning order as soon as possible for any missing items. The likelihood of finding your items is greatly increased if we receive your claim within 2 days of delivery. Please note that the process to find missing items can take up to two weeks.
All missing item claims must be filed within 15 days of receiving your laundry or dry cleaning.
There are times when a mix-up occurs in the delivery or cleaning process which results in you receiving some or all of another person’s laundry.
In the event that this happens we ask that you promptly e-mail [email protected] and indicate that you have received misdelivered items. Please also provide us with the following information:
• Your order number mentioned on your bill
• A description of the items in the laundry that was mistakenly delivered to you
• A description of the items in your laundry that were not delivered, if any
By providing us with this information, you will assist us in returning the mistakenly delivered laundry to its rightful owner, as well as help us track down your missing items if applicable. Once you provide us with this information, we will send a Delivery executive to pick up the misdelivered laundry from you. We kindly ask that you allow us to pick up all misdelivered laundry so we can begin the process to return all misdelivered items (including yours) to their rightful owners as soon as possible.
How to File a Claim for Missing or Damaged Items
To file a claim for missing or damaged items, please e-mail [email protected] with the following information:
• Your Order/bill Number
• Pictures of the damage
• Your Order/bill Number
• Number of missing items
• Detailed description of your clothing that will help us find your items: brand, size, color, distinctive patterns or graphics, pictures of the item (if available)
We reserve discretion to determine compensation or credit on a case by case basis and use industry standards as a guideline. Often times this will be based on a value per kg
We launched our services in Kolkata only
Pick-up and delivery appointments will always be in slots (08:00 am to 03:00 pm / 05:00 pm to 10:00 pm ), and not on specific timings.
We generally take 72 hours to deliver but 24 hours delivery is on a best effort basis.
BISWAMAN TECHNOLOGIES (WASHMYCLOTH.COM) is not liable for any compensation for deliveries happening beyond 72hrs .
For a home pick-up and delivery, minimum bill varies from location to location .